General terms and conditions of bonsainaturel.fr gift cards
TERMS AND CONDITIONS
The use of your bonsainaturel.fr gift card is subject to the following Terms and Conditions. We recommend that you read them carefully. These Terms and Conditions are governed by the laws in force in your country/region of residence.
PURCHASE OF A GIFT CARD
Gift cards can be purchased online at bonsainaturel.fr in the following countries/regions: Germany, Austria, Belgium, Denmark, Spain, Finland, France, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal , Czech Republic, United Kingdom, Slovenia and Sweden.
If you wish to purchase gift cards in large quantities for your employees, please contact us by e-mail in advance at the following address firstname.lastname@example.org , to learn more about our electronic gift program.
Once your order has been accepted, the gift cards purchased on bonsainaturel.fr will be sent free of charge by e-mail to the e-mail address provided when ordering with its instructions for use.
USE OF A GIFT CARD
You can redeem your gift card online at bonsainaturel.fr in all of the countries/regions listed above. If a currency conversion of your balance is required for purchases made online, we will apply the standard exchange rate at the time of purchase. You cannot redeem your gift card balance for cash or use your balance to purchase another gift card.
All purchases made with gift cards are subject to approval of the Terms and Conditions for Online Purchases. You acknowledge having carefully read these General Conditions of Sale and agree to respect them in their entirety. When using the card, the unused balance will be available for subsequent purchases and cannot be refunded or exchanged for cash under any circumstances.
Your Bonsai gift card does not expire.
CHECK THE BALANCE
You can check the balance of your bonsainaturel.fr gift card online.
DIFFERENT PAYMENT METHODS
The total amount of an order placed with an online or in-store gift card includes the price of the product(s) as well as value added tax. If the order total is greater than your gift card balance, the difference will need to be paid with another accepted payment method or another gift card.
The gift card balance will be updated immediately following purchase, while your credit card or PayPal account will only be debited after the items have been delivered.
REFUND FOR PURCHASES MADE WITH A GIFT CARD
If you return a product originally purchased with a gift card, the refund will be made to the used gift card or to a new gift card if the original gift card cannot be found. If you return a product originally purchased with multiple gift cards, the full refund will be made to the most recent gift card. If you are returning a product originally purchased via multiple payment methods, the refund will first be issued via the original payment method(s) (e.g. credit card, debit card or PayPal account) up to the initial amount paid via this payment method. The remaining balance will then be transferred to the used gift card or to a new gift card if the original gift card cannot be found.
You have the right to cancel the purchase of a bonsainaturel.fr gift card within 14 working days of the date of receipt, provided that you have not used it. In the event of cancellation, Bonsaï will refund the amount of the gift card via the payment method used when ordering within 30 days of cancellation.
LOSS, THEFT OR DAMAGE TO GIFT CARDS
We cannot replace your lost, stolen or damaged bonsainaturel.fr gift card without valid proof of purchase. Bonsaï cannot be held responsible if you lose the balance of your Bonsaï gift card as a result of theft or fraud. Please contact us for additional information.
Bonsaï reserves the right to refuse, cancel or suspend for verification the processing of any gift card and order if it is deemed necessary, in particular in the event of suspicion of fraud, card sent by mistake with an incorrect amount or any other violation of the gift card terms and conditions.
CONTACT INFORMATION FOR ADDITIONAL INFORMATION
If you need additional information relating to these General Conditions or the use of your bonsainaturel.fr gift card, please refer to OneGum France SAS, whose head office is located at this address: 43 Rue de la Roquette 75011 PARIS. You can also contact us directly.